F A Q
Frequently Asked Questions
Find the answers to some of the commonly asked questions. If you don’t find the answer you’re looking for, please reach out and I will get back to you as soon as possible.
Q. Do you offer personal training sessions in person?
A. The short answer is no as this is an online fitness coaching service. However, if you live in Sydney and you are a current client, an in-person session may be arranged for an additional fee. This is up to the discretion of the trainer.
Q. Can I get a discount?
A. Before I give the answer I will give an explanation. If you are driving around a car that costs $200, you probably won't care if you scratch it. What if you were driving around a car that cost you $350,000. Would you take more care driving and parking it? What if you had plans to attend a show and the tickets cost you $4, but your best friend invited you to their birthday party on the same evening. Would it be easy to bail on the $4 show? What if the tickets to the show cost you $350, would it still be an easy decision to bail?
I may change the pricing from time to time but generally I will not provide discounts because; it devalues your commitment to succeeding, it devalues your health, and it devalues my time. I believe the price is already a bargain for my time, experience, and your health.
Q. What is your policy on refunds?
A. We follow the Australian Consumer Law. A refund will depend on several factors (including time already spent working on your program) and lies with our discretion. A refund will generally NOT be provided but a partial refund MAY be provided in extenuating circumstances or where the law permits. For example, serious illness or injury that prevents you from completing the program.
We don't give refunds for change of mind for the simple reason that many people are afraid of change and are quick to bail when shit gets tough. By giving you the option to bail whenever you want without financial loss, this decreases your chance of success and sticking with your program. That being said, if a refund is given, the total payment for the service will be split into 6 weeks and you MAY be given a refund for the remaining weeks which have not yet started.
Q. I'm training for a body building competition, can you help me?
A. Yes I can help you, but that is not what I specialise in. I highly recommend you find a trainer that specialises in competition prep with body builders
Q. Are you qualified?
A. Yes, I have a Certificate III in Fitness and a Certificate IV in Fitness. I also have a Certificate in Nutrition, Exercise and Sports, plus other qualifications not related to fitness.
Q. Can you write me a detailed meal plan?
A. No, I am not a qualified dietitian, therefore I cannot legally write you a custom meal plan. I can, and will, provide you with basic nutritional advice, meal ideas, nutritional habits etc that fall in line with the Australian Dietary Guidelines. I can also refer you to a dietitian if you wish (or your GP can refer you).
Q. I have never exercised before and I am worried about starting, can you help me?
A. Of course! I am your online fitness coach (personal trainer), this is what I am here for, to help you develop good fitness and nutrition habits! I will give you the guidance, motivation and help you need to succeed and start this new health chapter with an enthusiastic smile on your face :)
Q. I have a pre-existing injury/health condition. Is it OK for me to train?
A. Prior to commencing training you will need to complete a health screening questionnaire. Depending on the results of the questionnaire, you may need to get clearance from your medical practitioner. This can include your GP or physiotherapist. Your medical practitioner will provide guidance on what physical activity you can and can't do. I will use this guidance to create your program with your safety as my top priority. Remember, I want to help you improve your health, not make it worse.
Q. I don't have the money at the moment, do you do a payment plan?
A. Negative. This is about making your health your priority. I don't want to waste your time or my time, I need to know you are serious about your health. If your toilet overflowed I'm sure you would be able to scramble some money for a plumber and some Glen20. Don't get me wrong, I know what it is like to be broke, trust me. But when there is a will there is a way. I am confident you have the money to spend, or you can save up the money. When you think about the cost of obesity/overweight ($11.8 billion per year in Australia and rising), and potential future health costs such as surgeries and time off work, it really is a bargain price to pay now. This is about investing in your health. You need to make your health your priority.
Q. Do I need to be a member of a gym?
A. No you don't necessarily need to have access to a gym as I will create a program tailored for you. However, having access to a gym with equipment would be ideal and preferred as it would increase the exercise options available to you. The second best option would be having access to exercise equipment at home or a local park. If you have no access to a gym and zero access to exercise equipment, we would need to get creative but it still may hamper your progress and goals. You can't practice driving without a car. #Unagi
Q. I'm currently obese and weigh 752kg. If I stick to your program, will I look like Thor in 6 weeks?
A. No, I am a fitness coach, not a Genie. It didn't take you 6 weeks to put on X amount of weight so you cannot expect to dramatically lose X amount of weight in a short period of time. Radical changes aren't always safe and realistic. It most likely took years of poor choices to get to where you are now. It is a process of change that you will need to trust in. It will take time but I promise I will help you make better life decisions and help you get a healthier body. One that moves and feels better. Trust the process and give it time.
Q. I live in Perth/Chicago/England/China/Antarctica/Neverland/Narnia, can I still get your help?
A. You sure can, that is the beauty of online coaching. It doesn't matter where you are in the world, we can still work together. Just as long as you have access to the internet, your mobile phone (cell phone for the 'mericans), and can speak English. The pricing is in Australian currency (dollarydoos) and exchange rates vary, so keep that in mind.